Privacy Policy

Privacy Policy mrtm888 – Your Information, Our Responsibility

Mrtm888 takes the protection of every member's personal data seriously. This document clearly explains how we collect, use, store and protect your information — without deliberately confusing language.

Last updated: January 2026

Your Rights as a Player

Data Access Rights Right to Rectification Right to Erasure Data Portability Right to Object Right to Restrict Processing
This Privacy Policy applies to all users who register for or use the mrtm888 platform at https://mrtm888.com. By using this platform, you agree to the data collection and usage practices described in this document.

1Information We Collect

Mrtm888 collects your personal information through several means — during account registration, during platform use, and through your interactions with our support team. We only collect information that is genuinely necessary to provide you with a safe, fair and responsible service.

Information you provide directly:

  • Full name as shown on your official identification document
  • Date of birth for age verification
  • Email address and mobile phone number
  • Current residential address
  • Bank account or e-wallet details for payment purposes
  • Copy of identification document (MyKad, passport) during the KYC process
  • Any information you share when contacting customer support

Information collected automatically:

  • IP address and geographic location information (country/region)
  • Device type, operating system, and browser version
  • Session data including login time, logout time, and session duration
  • Game history, betting and financial transactions on the platform
  • Cookie data and device identifiers for security verification
Data Category Example Primary Purpose
Identity Name, date of birth, MyKad KYC and age verification
Contact Email, phone number Communication and account recovery
Finance Bank and e-wallet information Deposit and withdrawal processing
Technical IP, device, browser Security and fraud prevention
Usage Game history, session logs Service improvements

2How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. mrtm888 does not collect data purely for commercial gain without benefiting your experience and security as a player.

  • Account management: Creating, verifying, and maintaining your account, including the KYC process and age verification.
  • Payment processing: Processing your deposits and withdrawals securely through your chosen payment method.
  • Service delivery: Enabling you to access and enjoy all games and features on the mrtm888 platform.
  • Service communications: Sending important notifications related to your account, transactions, security updates, and policy changes.
  • Fraud prevention: Identifying and investigating suspicious activity to protect you and the platform from abuse.
  • Legal compliance: Fulfilling applicable legal, regulatory, and reporting obligations.
  • Platform improvements: Analysing usage patterns to improve platform performance, usability, and the overall player experience.
  • Marketing communications: Sending information about promotions and bonuses — only to members who have consented to receive such communications.
You may opt out of marketing emails at any time by contacting our support team. This opt-out does not affect essential service communications related to your account.

3Legal Basis for Data Processing

Mrtm888 processes your personal data on valid legal grounds in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant data protection legislation. Our bases for processing are as follows:

  • Contract performance: Processing required to provide the services you requested when registering your mrtm888 account.
  • Legal obligation: Processing required to meet legal compliance requirements, including anti-money laundering (AML) and know your customer (KYC) regulations.
  • Legitimate interest: Processing for fraud prevention, platform security, and service improvement purposes — provided these interests do not override your fundamental rights.
  • Consent: For marketing communications and non-essential cookies, we base our processing on your explicit consent, which can be withdrawn at any time.

4Data Sharing with Third Parties

Mrtm888 does not sell your personal data to any third party for their own commercial purposes. Your data is only shared in the following limited and legitimate situations:

  • Payment service providers: Financial details required are shared with FPX, Touch 'n Go eWallet, GrabPay, and local banks solely to process your transactions.
  • Gaming service providers: Minimum required data is shared with third-party game providers to enable access to their games within our platform.
  • Support service providers: If we use a third-party customer support platform, data required to resolve your enquiry will be shared with that provider.
  • Regulatory authorities and law enforcement: We will disclose data when required by law or upon receipt of a valid instruction from the relevant authorities.
  • Business transfers: In the event of a merger, acquisition or asset sale, player data will be transferred with appropriate notice to all parties involved.

All third parties that receive your data from mrtm888 are required to comply with data protection standards equivalent to or stricter than those we practise.

Important Note: mrtm888 never shares your MyKad number, password or full bank account information with any party except as stated in this policy.

5Data Storage and Security

We retain your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. After an account is closed, data related to legal obligations (such as transaction records for audit purposes) will be retained for the period required by applicable law before being securely deleted.

Security measures we have in place:

  • 256-bit SSL encryption for all data transmitted between your device and our servers
  • Encryption of sensitive data stored in databases using the latest industry standards
  • Strict access controls — only authorized staff may access players' personal data
  • 24/7 security monitoring and automated intrusion detection systems
  • Regular security audits by independent third parties to identify system vulnerabilities
  • Two-factor authentication (2FA) for staff access to sensitive systems
  • Tested disaster recovery procedures to ensure continuity of data protection
While we take every reasonable step to protect your data, no system can guarantee 100% absolute security. You also play an important role by keeping your own login credentials secure.

6Cookies and Tracking Technologies

Mrtm888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit our website.

Types of cookies we use:

  • Essential cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
  • Functional cookies: Saving your preferences such as language and display settings for a consistent user experience.
  • Performance cookies: Collecting aggregated and anonymised data on how players use the platform to help us improve our services.
  • Marketing cookies: Used to display more relevant content. These cookies are only activated with your consent.

You can manage cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the mrtm888 platform.

7Your Rights Over Personal Data

As a mrtm888 player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request correction of inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your data in certain circumstances, subject to our legal retention obligations.
  • Right to Data Portability: You have the right to receive your data in a structured, machine-readable format for transfer to another service provider.
  • Right to Object: You have the right to object to data processing based on legitimate interests, including processing for direct marketing purposes.
  • Right to Restrict Processing: You have the right to request that we restrict how we process your data in certain circumstances.
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To submit any request relating to the rights above, please contact our customer support team. We will process your request within 30 business days. In complex cases, this period may be extended with appropriate notice to you.

8Child Data Protection

The mrtm888 platform is exclusively for individuals aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without proper age verification, we will take immediate action to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on this platform should contact our support team immediately.

For Parents and Guardians: If you suspect that your child who is underage is using an online gaming platform, please use available parental control software and contact our support team immediately. For more information, visit the Responsible Gaming us.

9Cross-Border Data Transfers

In some cases, your personal data may be processed or stored on servers located outside Malaysia, primarily by our third-party service providers such as international gaming platform providers.

When such transfers occur, mrtm888 ensures that equivalent protection is provided for your data through the following mechanisms:

  • Binding data processing agreements with all third parties that receive your data
  • Ensuring the destination country has an adequate level of data protection
  • Using standard contractual clauses recognised by data protection authorities

10Changes to Privacy Policy

Mrtm888 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological developments. The date of the last update will always be displayed at the top of this page.

For significant changes that affect how we process your data, we will notify you via your registered email or through a prominent notice on the mrtm888 platform. We encourage you to review this page periodically to stay informed about how we protect your information.

11Contact Us About Privacy

If you have any questions, concerns or requests related to this Privacy Policy or how we handle your personal data, please contact the mrtm888 customer support team via live chat on the platform or through our official email.

Our dedicated team will respond within a reasonable timeframe and ensure every privacy-related enquiry is handled seriously and professionally.

You may also refer to the FAQ us for answers to frequently asked questions about privacy and account security, or the Terms and Conditions to understand your rights and responsibilities as a mrtm888 platform user.

Official support email: [email protected] — We aim to respond to all privacy-related enquiries within 3 to 5 business days.
How mrtm888 Protects Your Data

Concrete steps we take to keep your personal information safe at all times.

256-bit SSL Encryption

All data transmitted between your device and mrtm888 servers is encrypted using 256-bit SSL — the same standard used by leading Malaysian banks to protect online transactions.

Secure and Efficient KYC

Our identity verification process is designed to be fast and secure. Documents you submit are encrypted, stored safely, and accessible only by authorised staff for verification purposes.

No Data Sales

Your personal information is never sold to advertisers or data brokers. We only share data with third parties that are necessary to operate our services — and only to the extent required for that purpose.

Continuous Security Monitoring

Our automated monitoring system runs around the clock to detect suspicious activity, unauthorised access attempts and other anomalies that may indicate a security threat to your account.

Malaysia PDPA Compliance

Mrtm888 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection and processing practices adhere to the legal requirements set by the relevant regulatory authorities.

Full Control in Your Hands

Through your account settings, you can access, update, and manage your own personal information. You may also request data deletion or opt out of marketing communications at any time.

FAQ – Privacy and Data

No, absolutely not. mrtm888 does not sell, rent or trade your personal data to any third party for their own commercial purposes. Your data is only shared with service providers required to operate the platform — such as payment providers, game providers and technical service providers — and only to the extent necessary for those service purposes. All such third parties are required to comply with strict data protection standards.

You may request a copy of the personal data we hold by contacting our customer support team via live chat or email. Please state that you wish to submit a Subject Access Request. We will process your request and provide the required information within 30 business days. Identity verification may be required before data is disclosed to protect your account security.

After an account is closed, we retain certain data for periods required by applicable law. Financial transaction records, for example, may need to be kept for audit and anti-money laundering (AML) compliance purposes as stipulated under Malaysian law. Data that is no longer required for legal or service purposes will be securely deleted after the relevant retention period expires.

In the event of a merger, acquisition or asset sale involving the mrtm888 platform, player data will form part of the transferred assets. In such cases, we are committed to providing clear notice to all members before any data is transferred. The acquiring entity will also be required to comply with this Privacy Policy or an equivalent standard. You will be given the option to request deletion of your data before the transfer is completed, subject to legal retention obligations.

Yes, you have the right to request deletion of your personal data (known as the "right to be forgotten") under certain circumstances. This request can be submitted to our support team. Please note that some categories of data may not be fully deletable due to legal retention obligations — for example, financial transaction records required for audit and AML compliance purposes. We will inform you of what can and cannot be deleted, and the reasons why, in our response to your request.
Your Data is Secure, Your Experience is Guaranteed

Mrtm888 builds trust not just through words, but through tangible actions in protecting every member's privacy. Join us today and play with peace of mind.

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